Terms of Service

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Last Updated: November 03, 2025

1. Acceptance of Terms

By accessing and using TISA Business Communications services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Service Description

TISA Business Communications provides cloud-based telephony and unified communications services, including but not limited to:

  • Voice over IP (VoIP) telephone services
  • Cloud PBX systems
  • Call routing and management
  • Call detail records (CDR)
  • Customer portal access

3. Account Registration and Security

3.1 Account Creation

  • You must provide accurate and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized access
  • One account per business entity unless otherwise agreed

3.2 Authentication

We use one-time password (OTP) authentication for account security. You agree to:

  • Maintain access to your registered email address
  • Keep your authentication methods secure
  • Not share OTP codes with anyone

4. Acceptable Use Policy

4.1 Permitted Use

You may use our Services only for lawful business communications purposes.

4.2 Prohibited Activities

You agree NOT to use our Services for:

  • Illegal activities or communications
  • Harassment, abuse, or threatening communications
  • Spam, unsolicited marketing, or automated calling (robocalls)
  • Fraud, phishing, or identity theft
  • Circumventing telecommunications regulations
  • Overwhelming our network infrastructure
  • Violating intellectual property rights
  • Any activity that violates UK PECR (Privacy and Electronic Communications Regulations)

5. Service Availability and Support

5.1 Service Level

  • We aim for 99.9% uptime but do not guarantee uninterrupted service
  • Scheduled maintenance will be communicated in advance
  • Emergency maintenance may be performed without notice

5.2 Support

  • Technical support available via email at support@tisa.one
  • Response times vary based on service level agreement
  • Critical issues receive priority attention

6. Pricing and Payment

6.1 Fees

  • Service fees are as agreed in your service contract
  • Usage-based charges apply for calls beyond included minutes
  • Prices may be updated with 30 days notice

6.2 Billing

  • Invoices issued monthly in arrears
  • Payment due within 14 days of invoice date
  • Late payments may incur interest charges
  • Services may be suspended for non-payment

7. Data Protection and Privacy

Your use of our Services is subject to our Privacy Policy, which complies with UK GDPR and Data Protection Act 2018. Key points:

  • All personal data is encrypted using AES-256-GCM
  • Call records retained for 12 months
  • You have rights to access, rectify, and erase your data
  • We do not sell or share your data for marketing purposes

8. Intellectual Property

8.1 Our Rights

  • TISA owns all rights to the platform, software, and services
  • You receive a limited license to use the Services
  • You may not reverse engineer or copy our systems

8.2 Your Content

  • You retain ownership of your data and communications
  • You grant us license to process your data to provide Services

9. Liability and Disclaimers

9.1 Service Warranty

Services are provided "as is" without warranties of any kind. We do not guarantee:

  • Error-free or uninterrupted service
  • Specific call quality or connection success rates
  • Compatibility with all devices or networks

9.2 Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, consequential, or punitive damages
  • Our total liability is limited to fees paid in the 12 months prior to the claim
  • We are not liable for third-party network failures
  • Emergency services (999/112) may not function during service outages

9.3 Your Responsibilities

  • You are responsible for maintaining backup communication methods
  • You must have appropriate emergency service alternatives
  • You are liable for all usage on your account

10. Regulatory Compliance

Our Services comply with:

  • UK Communications Act 2003
  • Ofcom regulations
  • UK GDPR and Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)

11. Termination

11.1 By You

  • You may cancel with 30 days written notice
  • Early termination fees may apply based on contract terms
  • Final invoice issued upon termination

11.2 By Us

We may suspend or terminate your account immediately if:

  • You violate these Terms
  • Payment is overdue by more than 30 days
  • You engage in fraudulent or illegal activity
  • Required by law or regulatory authority

11.3 Effect of Termination

  • Access to Services terminated immediately
  • Data retained according to retention policy
  • Outstanding fees remain due
  • Number portability available subject to regulations

12. Changes to Terms

We may modify these Terms at any time by:

  • Posting updated Terms on our website
  • Notifying you via email for material changes
  • Providing 30 days notice for adverse changes

Continued use after changes constitutes acceptance.

13. Dispute Resolution

13.1 Complaints

  • Contact us first at hi@tisa.one
  • We will investigate and respond within 10 business days
  • Escalation to senior management available

13.2 Alternative Dispute Resolution

If we cannot resolve your complaint, you may refer to:

13.3 Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of English courts.

14. Miscellaneous

14.1 Entire Agreement

These Terms, along with your service contract and Privacy Policy, constitute the entire agreement.

14.2 Severability

If any provision is found invalid, the remaining provisions remain in effect.

14.3 No Waiver

Failure to enforce any right does not constitute a waiver of that right.

14.4 Assignment

You may not assign your rights. We may assign to affiliates or in connection with a business transfer.

15. Contact Information

For questions about these Terms: